Frequently Asked Questions
Click on a course below to see list of FAQ’s
To work as a SIA Door Supervisor or SIA Security Guard in the UK you will need to have an SIA licence issued by the Security Industry Authority (SIA).
One of the requirements of the SIA licence is that you hold a recognised qualification in Level 2 Award in Door Supervision.
The SIA Door Supervisor course is run over four days and has 32.5 hours of tuition with 2 hours of exams. The exams consist of four multiple choice papers with pass marks of 70% and a physical intervention assessment.
NOTE: If you work as a Door Supervisor without an SIA licence you are liable to a fine and/or prison time. For more information on SIA licensing or the SIA Door Supervisor course please call us for details.
New entrants to the security industry and those who are returning to it having previously worked prior to the introduction of SIA licensing in 2004 will need to undertake the SIA training to be able to apply for the SIA licence.
The SIA recognised Level 2 Award for Door Supervisors will enable you to apply to the SIA for a Door Supervisor licence, and by obtaining this SIA licence you will increase your employment opportunities.
Although the course syllabus will provide you with the basic knowledge needed to pass the exams, our instructors will also demonstrate to you the real life practicalities of being a SIA Door Supervisor or SIA Security Guard, so that when you eventually start work you will feel much more confident in your new role.
Q: How can I book the course?
You can book the course online BOOK ONLINE
Yes, you may pay on the day in cash, however you will not be entitled for the Online Discount.
Yes, the course is £20 cheaper if you book and pay online at least 4 weeks in advance.
We will also send you a SMS to inform you when your results are available.
Certficates are dispachted 2 – 3 weeks after successful course completion via Royal Mail – Recorded Delivery. We aim to post your certificate within 2 days after receiving it. We will send you an email with the tracking number when your certificate is dispatched.
You can apply for SIA Licence as soon as you have your result.
Yes, you may work as a security guard if you hold a Door Supervisor licence, however will not be allowed to work as a Door Supervisor if you hold a security guard licence.
This makes the Door Supervisor course more valuable.
Tesco/Asda and now most shopping centres are licenced premises reducing the possibility of working at different sites.
It is an awarding organisation requirement to do identity check for all security related qualifications, therefore candidates who are attending Licence linked course are requested to provide the following upon arrival;
Two passport size photos
Original passport of any nationality or UK photo drivers licence
Two forms of address proof (originals)
Please see the joining instructions as a range of other documents can be accepted.
A link to our handbook is provided in the booking email. You can also purchase the handbook if you would like a paper copy.
Your training provider will depend on your location and the particular course you have booked. You will receive full details of your training provider once you have booked and paid for your course.
When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don’t exist and so keep us both safe from fraud.
Yes. Both the Door Supervisor and CCTV courses listed are SIA approved.
You can contact us by phone & email.
To send us an email simply click the support tab on our homepage. If you prefer to speak to someone via telephone, you can reach us on 01977 641461
Q: What if my course is cancelled?
In the unlikely event of your course being cancelled, you will be offered a full refund
The results of your course are released within 5-6 business days from the last day of your course.
Should you fail your course, you will have the option to retake the failed module at a later date.
1st Retake – Free
2nd Retake – £45 per retake
You can apply for your SIA license as soon as you receive your results. For more information on how to apply for your license, please visit http://www.sia.homeoffice.gov.uk/Pages/licensing-applying.aspx
The SIA license is only valid in the UK. You will not be able to use the SIA license for work in any other country
Upskilling for Door Supervisors
Personal Licence Training
Personal Licence – Exam Only