Frequently Asked Questions

 

Click on a course below to see list of FAQ’s

Door Supervisor

Q: What is the aim of this course?

To work as a SIA Door Supervisor or SIA Security Guard in the UK you will need to have an SIA licence issued by the Security Industry Authority (SIA).

One of the requirements of the SIA licence is that you hold a recognised qualification in Level 2 Award in Door Supervision.

The SIA Door Supervisor course is run over four days and has 32.5 hours of tuition with 2 hours of exams. The exams consist of four multiple choice papers with pass marks of 70% and a physical intervention assessment.

NOTE: If you work as a Door Supervisor without an SIA licence you are liable to a fine and/or prison time. For more information on SIA licensing or the SIA Door Supervisor course please call us for details. 

Q: Who is this course for?

New entrants to the security industry and those who are returning to it having previously worked prior to the introduction of SIA licensing in 2004 will need to undertake the SIA training to be able to apply for the SIA licence.

 

Q: What are the benefits?

The SIA recognised Level 2 Award for Door Supervisors will enable you to apply to the SIA for a Door Supervisor licence, and by obtaining this SIA licence you will increase your employment opportunities.

Although the course syllabus will provide you with the basic knowledge needed to pass the exams, our instructors will also demonstrate to you the real life practicalities of being a SIA Door Supervisor or SIA Security Guard, so that when you eventually start work you will feel much more confident in your new role.

Q: How can I book the course?

You can book the course online BOOK ONLINE

Q: Can I pay on the day?

Yes, you may pay on the day in cash, however you will not be entitled for the Online Discount.

Q: Is the course cheaper if I book in advance?

Yes, the course is £20 cheaper if you book and pay online at least 4 weeks in advance.

Q: When will I receive my result?
Results are mostly (95% of the time) published on our website after 7 working days of exam date. We aim to notify you the same day your results reach us.

We will also send you a SMS to inform you when your results are available.

Q: When will I receive my certificate?

Certficates are dispachted 2 – 3 weeks after successful course completion via Royal Mail – Recorded Delivery. We aim to post your certificate within 2 days after receiving it. We will send you an email with the tracking number when your certificate is dispatched.

Q: Do I need my certificate to apply for SIA Licence?
No, you do not need your certificate to apply for SIA Licence.

You can apply for SIA Licence as soon as you have your result.

Q: I want to work as a Security Guard, is this course right for me?

Yes, you may work as a security guard if you hold a Door Supervisor licence, however will not be allowed to work as a Door Supervisor if you hold a security guard licence.

This makes the Door Supervisor course more valuable.

Tesco/Asda and now most shopping centres are licenced premises reducing the possibility of working at different sites.

Q: What ID documents do I have to bring along?

It is an awarding organisation requirement to do identity check for all security related qualifications, therefore candidates who are attending Licence linked course are requested to provide the following upon arrival;

Two passport size photos

Original passport of any nationality or UK photo drivers licence

Two forms of address proof (originals)

Please see the joining instructions as a range of other documents can be accepted.

Q: Will the course material be provided?

A link to our handbook is provided in the booking email. You can also purchase the handbook if you would like a paper copy.

 

Q: Who will be my training provider?

Your training provider will depend on your location and the particular course you have booked. You will receive full details of your training provider once you have booked and paid for your course.

 

Q: What happens to my money after I book?

When you book and pay, we hold your funds securely, until after your course date. The provider of the class(es) will receive your payment directly from us 1 week after this date. This protects both us and you from providers who might set up pretending to provide classes that don’t exist and so keep us both safe from fraud.

 

Q: I paid but I have not received a booking confirmation email
If you completed the booking process and did not receive any error messages along the way, then this means that it is possible that your email confirmation has become stuck in spam or junk mail filters. Please check your junk mail folders for the email. If you still cannot find the email, then please contact us using the green support tab on our homepage in order to receive another copy of your booking confirmation.
Q: Are all the courses listed on SESKU Training Academy approved by the SIA?

Yes. Both the Door Supervisor and CCTV courses listed are SIA approved.

 

Q: How and when can I contact SESKU Training Academy?

You can contact us by phone & email.

To send us an email simply click the support tab on our homepage. If you prefer to speak to someone via telephone, you can reach us on 01977 641461

Q: What if my course is cancelled?

In the unlikely event of your course being cancelled, you will be offered a full refund

Q: When will I get my results?

The results of your course are released within 5-6 business days from the last day of your course.

 

Q: What happens if I fail my course?

Should you fail your course, you will have the option to retake the failed module at a later date.

 

1st Retake – Free

2nd Retake – £45 per retake

 

Q: When can I apply for my licence?

You can apply for your SIA license as soon as you receive your results. For more information on how to apply for your license, please visit http://www.sia.homeoffice.gov.uk/Pages/licensing-applying.aspx

 

Q: Does my qualification or licence transfer to other countries?

The SIA license is only valid in the UK. You will not be able to use the SIA license for work in any other country

 

Security Guard

CCTV Training

Close Protection

Upskilling for Door Supervisors

Personal Licence Training

Personal Licence – Exam Only